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Fantastic interview with Flipboard’s head of Design, @marumushi mashable.com/2012/06/05/fli…
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@dbedingfield Seriously. That article still says Promoted Friends.
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@kvanscha I’ve done that before. Very unnerving.
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Promoted Friends, eh? Nice editing slip. cl.ly/3Z3M2r091N0v31… forbes.com/sites/jeffberc…
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@bigchaz Totally.
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Glaser’s “Less is Not Necessarily More’ is one of the points in Ten Things I Have Learned [PDF] miltonglaser.com/files/Essays-1…
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@jillyface @zoefinkel Only if you’re typing emails on that thing, scanning them in, then sending as an attachment.
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Milton Glaser’s “just enough is more” elaborated in “Can We Please Move Past Apple’s Silly, Faux-Real UIs?” fastcodesign.com/1669879/can-we…
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@jillyface @zoefinkel Oh, forgive me. That’s just how wide double-spaces look. Could drive a truck through those spaces, with doors open. ;)
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@zoefinkel Farhad would consider @jillyface a renegade, because what I read from her today had 3 (!) spaces between sentences.
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@wooitstreja What does the @ symbol have to do with “Stop wanting…”?
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@cameronmoll @alexgiron Yes – we’re very excited about the prospects and what lies ahead for us all. cc @martymadrid
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Big day for Twitter @design today.
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@suzannelong That may still be a thing (I don’t know for sure). Perhaps @capnwiley can help clarify.
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@suzannelong Unsure about archiving. The Help center provides info on deactivating an account: support.twitter.com/articles/87894…
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@mhj Agreed. It’s knowing whether someone rational is listening,
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@mhj So for the ones who do respond (or to which you’ve apologized) does or make you think twice if you know another human is listening?
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@mhj Nah. I’ve seen many customers backpedal and even apologize after a human follows up with them.
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@smcbride And to your point, the humanization of business as well.
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@smcbride Exactly. The publicness of the rant and followup is key.
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@chrisdasie No problem. Use away.
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@Bretton Some review services allow (or force?) updating of a previous review, rather than adding a second diluted review.
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@Bretton Idea: tie reviews to Twitter handles for accountability and contact-ability.
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@sproutworx @GEsteves @sbouchard Amen, gents. You all in the same room? ;-)
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And it begins to keep customers accountable for overly harsh criticism of small flaws in any given experience.
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That ability allows a level of connection and transparent correction not previously possible.
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I find it fascinating how a business can now respond directly and publicly to customer complaints and criticism of bad experiences.